Telehealth Informed Consent

1. Nature of Telehealth Services

PropPilot ("we," "us," "our," or "the Platform") operates a telehealth marketplace that connects patients with independently licensed physicians and healthcare providers for the evaluation and, where medically appropriate, treatment of weight management conditions using FDA-approved GLP-1 receptor agonist medications.

"Telehealth" or "telemedicine" refers to the delivery of healthcare services using electronic communications, information technology, or other means between a licensed healthcare provider and a patient who are not in the same physical location. PropPilot's telehealth services may involve:

• Asynchronous (store-and-forward) consultation: You submit a health assessment, photographs (if clinically relevant), and supporting health information through our secure platform. A licensed physician independently reviews your submission and renders a clinical determination without a real-time interaction.
• Synchronous (real-time) consultation: You participate in a live video consultation with a licensed physician via our HIPAA-compliant video platform. The provider is able to observe, evaluate, and interact with you in real time.
• Hybrid consultation: A combination of asynchronous assessment submission followed by real-time video consultation at the physician's clinical discretion.

The specific modality used for your consultation is determined by the treating physician based on clinical need and applicable state telehealth laws. Your physician will inform you of the consultation format before or at the time of your evaluation.

2. Potential Benefits

Telehealth services may offer the following benefits compared to traditional in-person care:

• Convenient access to licensed physicians without travel, time off work, or in-person waiting rooms
• Faster access to clinical evaluation, particularly for patients in areas with limited access to in-person weight management specialists
• Continuity of care — ongoing monitoring, follow-up, and prescription management accessible from home
• Reduced barriers to accessing evidence-based weight management treatment, including GLP-1 receptor agonist therapy
• Integrated lifestyle and coaching support alongside your clinical treatment plan

3. Limitations and Risks of Telemedicine

You acknowledge and understand the following limitations and risks inherent to telehealth services:

Clinical Limitations

• Physical examination constraints: Telehealth consultations cannot replicate a comprehensive in-person physical examination. Your treating physician cannot perform hands-on assessments, auscultation, palpation, or other physical examination techniques that may be clinically relevant to your care.
• Diagnostic limitations: Certain diagnoses may not be possible via telehealth. Laboratory tests, imaging, and other diagnostic procedures may be ordered but must be completed at in-person facilities. Your physician will not have access to real-time diagnostic results during your telehealth consultation unless you provide them.
• Clinical judgment constraints: Your treating physician will make clinical decisions based solely on the information you provide through the Platform. Incomplete, inaccurate, or withheld health information may affect the quality and safety of your care. You are responsible for providing complete and truthful health history, including current medications, allergies, prior diagnoses, and relevant family history.
• In-person referral: Your physician may determine at any time that in-person evaluation or treatment is necessary and will not be able to continue providing care via telehealth for your condition. You agree to follow up with an in-person provider when clinically indicated.

Treatment-Specific Limitations for GLP-1 Therapy

• GLP-1 receptor agonist medications (including semaglutide and tirzepatide) are prescription-only medications. A prescription will only be issued after a licensed physician independently determines that the medication is medically appropriate for you based on your health assessment and clinical history.
• Prescriptions are issued only for FDA-approved, brand-name GLP-1 medications. PropPilot does not prescribe unapproved compounded medications.
• Your physician may determine that GLP-1 therapy is not appropriate for you — including if you have contraindications such as a personal or family history of medullary thyroid carcinoma, Multiple Endocrine Neoplasia syndrome type 2, pancreatitis, or other clinically relevant conditions. In that event, no prescription will be issued and you will receive a clinical explanation.
• Individual weight loss outcomes vary. Efficacy depends on adherence to medication, lifestyle modifications, and individual physiological factors. PropPilot does not guarantee specific weight loss results.

4. Technology Requirements and Disruptions

Telehealth services require a functioning internet connection, compatible device (smartphone, tablet, or computer), and access to our secure platform. You acknowledge that:

• Technical failures — including internet outages, software errors, hardware malfunctions, or platform downtime — may interrupt or delay your telehealth consultation
• In the event of a technical disruption during a consultation, your physician will attempt to contact you using an alternative method (such as by phone)
• PropPilot is not responsible for interruptions in service caused by factors outside our reasonable control, including third-party infrastructure failures
• You are responsible for ensuring you have a stable internet connection and compatible device for video consultations. Minimum requirements: broadband internet (at least 1.5 Mbps upload/download), a device with a functioning camera and microphone, and a current web browser or our mobile application

5. Confidentiality and Privacy

All telehealth consultations and health information transmitted through PropPilot are subject to our HIPAA Notice of Privacy Practices and Privacy Policy. We maintain HIPAA-compliant security standards for all electronic protected health information (ePHI), including:

• End-to-end encryption of video consultations and all PHI transmitted through the Platform
• TLS 1.2 or higher for all data in transit
• AES-256 encryption for PHI at rest
• Access controls limiting PHI to authorized personnel and your treating physician
• Business Associate Agreements with all third-party vendors who access PHI

You understand that despite these safeguards, no electronic transmission is 100% secure. In the event of a breach of your unsecured PHI, we will notify you as required by HIPAA and applicable state law.

Telehealth consultations will not be recorded without your explicit prior written consent. You agree not to record your consultation without the prior consent of your treating physician.

6. Emergencies — What You Must Do

PropPilot's telehealth services are not designed for and cannot respond to medical emergencies. You acknowledge and agree that:

• 911 / Emergency services: If you experience a medical emergency at any time — before, during, or after your telehealth consultation — you must call 911 or your local emergency services immediately, or go to the nearest emergency room.
• Urgent but non-emergency symptoms: If you develop symptoms that are serious but not immediately life-threatening (such as severe nausea, injection-site reactions, or unexpected symptoms after beginning GLP-1 therapy), contact your treating physician through the Platform or call your primary care provider. If you cannot reach a provider promptly, go to an urgent care center.
• Medication reactions: If you experience severe or unexpected reactions to a prescribed medication — including severe gastrointestinal symptoms, difficulty swallowing, persistent vomiting, signs of pancreatitis (severe abdominal pain), or any symptoms of anaphylaxis — seek emergency care immediately and contact PropPilot's support team at support@proppilot-13.polsia.app.
• Mental health emergencies: If you are experiencing a mental health crisis — including suicidal thoughts or thoughts of harming yourself or others — call or text 988 (Suicide & Crisis Lifeline) or call 911 immediately.

PropPilot does not provide emergency medical services. The Platform does not have 24/7 clinical staffing. Do not rely on the Platform for emergency medical care.

7. Your Rights as a Patient

Florida Patients — Consumer Bill of Rights

If you are a resident of Florida receiving telehealth services through PropPilot, you have additional rights under Florida law, including:

• The right to receive a complete explanation of your weight management treatment options, including non-pharmaceutical approaches
• The right to receive information about the cost of services before treatment begins
• The right to receive a written summary of your consultation upon request
• The right to have your complaint reviewed by an independent review organization if denied care

California Patients — Open Payments Disclosure

If you are a California resident, you have the right to know whether your treating physician has received financial payments from pharmaceutical manufacturers. Under California's Physician Payment Sunshine Act, physicians are required to disclose financial relationships with drug companies. You may request this information directly from your treating physician or search the Open Payments database maintained by the Centers for Medicare & Medicaid Services (CMS).

8. State-Specific Notices

Telehealth laws and regulations vary significantly by state. By using PropPilot's services, you represent that you are physically located in a state where PropPilot currently operates. State-specific requirements that may apply to your care include:

Prescribing Standards

Each state has its own standards governing what conditions may be diagnosed and what medications may be prescribed via telehealth. Some states require an established patient-provider relationship or a prior in-person visit before a telehealth prescription may be issued. Your treating physician will comply with the telehealth prescribing standards of the state where you are located at the time of your consultation.

Mandatory In-Person Referral

Certain states require that telehealth providers refer patients for in-person evaluation in specified circumstances. If your state requires an in-person evaluation before a prescription can be issued, your physician will inform you and your prescription will be contingent on completion of that evaluation.

Recording Consent

Some states require the consent of all parties before a telehealth consultation may be recorded (two-party or all-party consent states). PropPilot does not record consultations without your explicit written consent. If you elect to record any portion of a consultation, you are required to obtain the prior consent of your treating physician and to comply with the recording laws of your state.

9. Provider Credentials and Accountability

All physicians and providers on PropPilot's platform are independently licensed healthcare professionals. PropPilot verifies provider credentials through:

• Primary source verification of medical licensure with the applicable state medical board(s)
• Verification of board certification through the American Board of Medical Specialties (ABMS) where applicable
• DEA registration verification for prescribing providers
• National Practitioner Data Bank (NPDB) query during credentialing and at regular intervals thereafter

You have the right to verify your treating physician's license independently at any time through the medical board of the state where they are licensed. Your physician's name, license number, and state of licensure will be provided to you in connection with your consultation.

Providers on PropPilot's platform are independent contractors, not employees of PropPilot. PropPilot does not direct the clinical decisions of providers on its platform. All clinical decisions — including the decision to prescribe or not prescribe medication — are made solely by the treating physician based on their independent clinical judgment.

10. Withdrawing Consent

You may withdraw your consent to telehealth services at any time. Withdrawing consent will not affect your right to receive care from other providers or to seek in-person medical care. To withdraw consent:

• Contact us at support@proppilot-13.polsia.app with a written statement that you wish to withdraw consent
• Or notify your treating physician directly during your consultation

Withdrawal of consent will terminate your telehealth services going forward. It will not affect any clinical determinations already made by your physician or any prescriptions already issued. If you have an active prescription, you should contact your prescribing physician or a local in-person provider to discuss ongoing management of your care.

Withdrawal of consent and cancellation of services are governed by our Refund Policy.

11. Contact and Questions

For questions about this Informed Consent, your telehealth services, or to request a paper or electronic copy of this document:

PropPilot Support
Email: support@proppilot-13.polsia.app

For HIPAA-related privacy questions, contact our Privacy Officer at the same address. See our HIPAA Notice of Privacy Practices for full details of your health privacy rights.

For complaints about the quality of care received from a provider on our platform, you may also file a complaint with the state medical board in the state where your treating physician is licensed.