Refund Policy

1. Subscription Model

PropPilot offers a monthly subscription at $199/month for access to our telehealth weight management platform, including provider coordination and lifestyle coaching.

2. Cancellation

You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing cycle — you retain full access to the platform until then. No penalties, no runaround.

To cancel, email proppilot-13@polsia.app or cancel directly through your Stripe billing portal.

3. 7-Day Satisfaction Guarantee

If you cancel within 7 days of your first payment, you are eligible for a full refund. No questions asked.

To request a refund under this guarantee:

• Email proppilot-13@polsia.app with the subject line "Refund Request"
• Include the email address associated with your account
• We will process eligible refunds within 5–10 business days

4. No Partial Refunds

After the 7-day window, no refunds are issued for the current billing period. This is because services — including provider coordination, clinical review, and platform access — may have already been rendered during that period.

When you cancel outside the guarantee window, your subscription remains active until the end of the paid period, then does not renew.

5. Medical Consultations

Completed medical consultations are non-refundable. Once a licensed provider has reviewed your case and rendered a clinical decision, that service has been delivered in full.

If you have concerns about the quality of a consultation, contact us at proppilot-13@polsia.app and we will review the matter directly.

6. Billing Disputes

All billing disputes and chargebacks are handled by PropPilot. If you believe you were charged incorrectly, contact us first at proppilot-13@polsia.app — we can resolve most issues within 1–2 business days, which is significantly faster than a bank dispute process.

Filing a chargeback without contacting us first may result in suspension of your account while the dispute is under review. We want to make it right — give us the chance to do so.

7. How to Cancel

Two ways to cancel your subscription:

• Email: proppilot-13@polsia.app — include "Cancel Subscription" in the subject line and we'll handle it same business day
• Billing portal: Cancel directly through your Stripe billing portal (link provided in your subscription confirmation email)

Cancellation requests received after business hours will be processed the next business day. Your cancellation confirmation email is your record — save it.